XeeXR for Technical Support & Service
Bring specialist expertise directly to the workplace
When a fault, installation issue or maintenance request cannot wait, the right expert uses XeeXR to follow the situation live from the perspective of the employee on site.
Using spatial annotations and relevant information in the physical work environment, the expert provides targeted support while the employee continues working hands-free.
This approach offers opportunities for sectors including industry and machine building, maritime, construction and infrastructure and agriculture.
Industry & Machine Building
A machine stops working at a customer site, an installation responds differently than expected or a technician encounters a complex component. The right specialist knows the machine inside out but is based elsewhere. Meanwhile, downtime, delays and rising service costs increase the pressure.
With XeeXR, you bring that specialist directly to the workplace without requiring them to travel. Through the browser, they follow the situation live from the technician’s perspective. They can point out exactly which component needs to be checked or adjusted and display relevant information directly in the work environment. The technician keeps both hands free and can follow the instructions immediately.
This helps you assess technical problems faster, avoid unnecessary service visits and deploy scarce expertise across multiple customers and locations. As a result, you can reduce downtime and travel time while organising your service operations more efficiently.
Maritime
While a vessel is underway, a fault may occur, a technical system may respond differently than expected or the crew may encounter difficulties during onboard maintenance. The right specialist is ashore or based at the supplier while any delay can directly affect schedules, vessel availability and operating costs.
With XeeXR, you bring that specialist directly on board without requiring their physical presence. Through the browser, they follow the situation live from the employee’s perspective and place annotations precisely on the component that needs to be checked or adjusted. Relevant information can be displayed directly in the work environment while the employee keeps both hands free.
This helps you assess technical situations faster, determine the required action more accurately and reduce unnecessary travel or service visits. At the same time, you can deploy specialist expertise more efficiently across multiple vessels and locations while reducing the risk of prolonged downtime or delays.
Construction & Infrastructure
On a construction site, questions may arise about the work being carried out, an installation may differ from the design or an employee may encounter a complex technical detail. The right specialist, engineer or project manager is often at another location while delays can affect the project schedule, quality and costs.
With XeeXR, you bring that expertise directly to the workplace without requiring everyone to be physically present. Through the browser, the specialist follows the situation live from the employee’s perspective and places annotations precisely where attention is needed. Drawings, 3D models or other information can be displayed directly in the work environment while the employee continues working hands-free.
This helps you resolve questions faster, identify errors earlier and reduce unnecessary site visits. As a result, you can prevent avoidable failure costs, keep the project on track and deploy specialists more efficiently across multiple projects.
Agriculture
On the farm, in the greenhouse or out in the field, a machine may break down, a system may respond differently than expected or an issue may arise with advanced equipment. The right specialist is often based at the manufacturer or supplier while delays during a critical operation can directly affect planning, production and yield.
With XeeXR, you bring that specialist directly into the situation without requiring them to travel to the site. Through the browser, they follow the situation live from the user’s perspective and place annotations precisely on the component that needs to be checked or adjusted. Relevant information can be displayed directly in the work environment while the user continues working hands-free.
This helps you assess faults faster, reduce downtime and avoid unnecessary service visits. At the same time, manufacturers and suppliers can deploy their specialist expertise more efficiently across multiple customers and locations.
Get in Touch
Where Can XeeXR Accelerate Your Service Operations?
Tell us where technicians, customers or service teams need support. Together, we explore how you can deploy specialist expertise on site more quickly and which approach best fits your organisation.
Schedule a demo and discover how remote support changes when context, technology and real-world practice come together.