XeeXR by GOTOVIAR
From visualization to operational support.
XeeXR transforms a standalone VR headset from a visualization tool into an operational communication platform for remote support.
You can view live, communicate directly via voice, and visually support employees during their work, without travel time and without complex infrastructure.
The headset user streams their field of view over the internet to a remote guide, who opens the session in a browser-based dashboard. From this dashboard, additional visual context can be added, such as instructions and shared screen information.
The headset user remains fully hands-free and focused on the task, while the remote guide actively supports the session as if standing next to them.
XeeXR brings expertise and context directly to the workplace and makes support scalable without physical presence or heavy IT implementations.
In Practice
XeeXR is designed so that the headset user remains fully focused on the task. Functionality within the standalone VR headset is intentionally kept limited. The remote guide manages interaction and support from the dashboard.
The Standalone VR Headset User
The headset user starts a session via a one-time installed XeeXR app. From the standalone VR headset, live video and audio are streamed to the receiving party.
A standalone VR headset provides a wide field of view, passthrough, and sufficient processing power for remote visual support. The user retains visibility of the physical environment while real-time guidance is provided.
The headset user works fully hands-free and is not burdened with complex functionality. The focus remains on the task, not on the interface.
The Browser Based Dashboard
The remote guide opens the session via the XeeXR dashboard in the browser on a desktop, laptop, smartphone, tablet, or a standalone VR headset. No software installation is required on the receiving side.
From the dashboard, the guide can view live, communicate via voice, and manage support functions. Visual instructions and contextual information can be sent to the headset user without interrupting the work.
The dashboard is configured per sector and use case in collaboration with the customer. Functionalities, workflows, and integrations are aligned with operational processes, training, and support scenarios.
Focus at the source, control at the receiving end
XeeXR deliberately separates the role of the headset user and the remote guide.
The headset user remains focused on the task. The remote guide controls support, context, and functionality from the dashboard.
Casting vs Streaming
Traditional casting versus XeeXR streaming
Many VR headsets include a standard casting function that shares the headset view to a laptop or monitor. This is useful for demonstrations or local guidance when a guide is physically present next to the user.
With traditional casting, everything operates within the same network and at the same location. The guide views the session on a local screen and provides instructions based on what is visible. This is practical for presentations but limited in scalability and applicability.
With XeeXR, you move beyond this limitation.
The headset user streams their field of view over the internet to a remote guide. The guide opens the session in a browser and views it on any device. Both passthrough camera visuals and external VR applications are received live.
Because you see exactly what the headset user sees, you can provide direct guidance and make adjustments via voice without physical presence.
You can view the session from a desktop, laptop, tablet, smartphone, or from a VR headset via the XeeXR dashboard, which is designed for remote guidance. This turns local casting into a global communication layer for support and training.
Remote Assistance and Remote Guidance
XeeXR consists of two complementary solutions, each designed for a specific use case and operational context. The distinction lies in where someone works and how remote support is delivered.
Remote Assistance
Remote Assistance is used when someone is performing physical work in the real world and requires direct visual support.
A headset user is on site and performs a task. The remote guide views the session live from the dashboard and sends visual instructions into the user’s field of view, such as 3D models, arrows, markers, and shared screen information. This allows you to show exactly what needs to be done without being physically present.
Remote Assistance is intended for operational scenarios where expertise is scarce, downtime is costly, and direct guidance is required during maintenance, inspection, and technical activities.
Remote Guidance
Remote Guidance is used to remotely guide VR training sessions, simulations, and applications within existing VR environments.
Normally, you would be physically present next to someone to view along via local casting and provide explanations. With Remote Guidance, you can view a VR application or training live when you are not at the same location and provide guidance via voice.
Remote Guidance follows the same principle as remote desktop tooling, but is specifically designed for Pico 4 Enterprise VR headsets. You see what the user sees and guide them in real time without physical presence. This allows you to support training and deliver remote assistance independently of location or network.
Sectors
XeeXR is designed for organizations where expertise is scarce, downtime is costly, and support must be directly available, regardless of location or network.
Engineering and Maintenance
Reduces travel and intervention costs by deploying experts remotely worldwide via a browser-based dashboard.
Live streaming from the headset with visual support increases first-time-fix rates and shortens downtime without additional personnel on site.
Maritime
Minimizes off-hire time by allowing experts to view sessions remotely from any location via the browser dashboard.
Onboard guidance without physical presence reduces travel and downtime costs and accelerates problem resolution.
Energy and Utilities
Makes specialized knowledge immediately available to field technicians through a live internet connection.
Centralized guidance increases safety, shortens intervention time, and reduces dependency on local experts.
Industry and Manufacturing
Prevents production downtime by enabling remote guidance without reliance on a local network or complex IT integrations.
Centralizes expertise and makes support scalable via a browser, reducing training time and operational errors.
Training and Education
Scales training by allowing guides to centrally view VR training sessions via a browser.
Remote Guidance replaces physical trainers on site and lowers cost per trainee while maintaining consistent training worldwide.
Sales and Consulting
Enables remote demonstrations and consultative selling with live visual explanation without physical visits.
Accelerates decision-making, increases conversion, and reduces demonstration and travel costs through direct browser interaction.
XeeXR makes expertise globally scalable through a browser, reduces travel and downtime costs, and increases operational efficiency through live remote visual support.
Experience It Yourself
XeeXR is an enterprise solution that is configured and demonstrated per use case.
Request a demo to discuss your scenario and schedule a focused session with the appropriate configuration, architecture, and functionalities.
Security and Privacy
XeeXR is designed for professional environments where data security, compliance, and governance are essential.
The connection between the VR headset and the dashboard is based on encrypted WebRTC communication. Data is transmitted in real time between sender and receiver via secure connections to mitigate eavesdropping and unauthorized interception during live sessions.
You retain control over where data is processed. XeeXR can operate in a cloud environment or entirely within your own infrastructure (on-premise), allowing you to maintain control over data, users, and compliance with internal and external regulations.
The headset user actively initiates the connection. There is no continuous monitoring or unauthorized access. This supports privacy, governance, and auditability in enterprise environments.
Enterprise Architectures
XeeXR is designed as an extensible platform that integrates with existing IT and AI environments within enterprise architectures.
AI and Visual Recognition
The platform can be extended with AI modules for object recognition, context detection, and visual support. Assets, components, and procedures can be automatically recognized so that relevant information is immediately available during a session.
AI Agents and Workflow Automation
XeeXR can be connected to AI agents that support guidance, retrieve documentation, and automate processes from the dashboard. This integrates remote support with knowledge management and enterprise systems.
Translation and Communication
Integrations with speech and translation technologies enable multilingual support between the headset user and the remote guide. This supports international teams and global operations.
Enterprise IT Integrations
XeeXR integrates with existing systems such as asset management platforms, training systems, and knowledge bases, making remote support part of operational workflows.
XeeXR is not just a remote support solution, but an extensible platform that combines AI and enterprise IT to support and automate operational processes.
Benefits
Operate more Sustainably
Reduces travel and CO₂ emissions by deploying expertise remotely through XeeXR.
Mitigate Labor Shortages
Enables centralized deployment of scarce experts and reduces dependency on local availability.
Scale Know-How
Makes knowledge directly available across multiple locations without the physical presence of specialists.
Increase Operational Efficiency
Shortens intervention time and increases productivity through real-time guidance with visual context.
Get in Touch
Use VR headsets as an operational communication tool
With XeeXR, you can view sessions in real time, provide targeted visual instructions, and support teams remotely with full context.
Curious what this means for your organization?
Get in touch for a focused explanation or a demo based on your use case.