XeeXR Remote Assistance
Direct expertise at a distance. Via a standalone VR headset in the field.
When an employee in the field gets stuck, every second counts. Waiting for a specialist costs time, money, and operational continuity. Traditional video solutions using smartphones or tablets often fall short: hands are not free, the visual feed lacks context, and guidance remains limited.
XeeXR Remote Assistance brings support directly to the field through a standalone VR headset. You view the situation live through the employee’s field of view, see exactly what they see, and provide targeted visual instructions within their environment. No handheld camera, no distraction, full focus on the task.
This turns remote support from an emergency solution into a scalable operational tool.
Traditional approach
Where traditional remote support reaches its limits
When support is needed in the field, video calling via a smartphone or tablet is often used. In many situations, this is a logical and accessible first step.
In practice, however, this form of support proves limited as tasks become more complex or require full focus. The employee must switch between performing the task and operating a device. Hands are not free, the visual feed depends on how the camera is positioned, and important context is lost.
For the remote expert, it is difficult to obtain a complete and stable view of the situation. What is visible represents only a portion of what the employee actually sees. As a result, instructions remain more generic, and guidance requires more coordination than desired.
As processes become more critical in terms of safety, continuity, and accuracy, the need arises for a form of remote support that aligns more closely with the work environment itself. Not as a replacement for existing tools, but as a next step when those tools reach their limits.
XeeXR Methodology
Remote Assistance via a standalone VR headset and a browser-based dashboard
XeeXR Remote Assistance consists of two components: a standalone VR headset in the field and a dashboard for the remote guide that is accessed entirely through the browser. The XeeXR app runs on the headset and directly connects the employee to the dashboard.
The employee views their physical environment through the headset and receives visual instructions directly within their field of view. Components are pointed out, points of attention are marked, and relevant information is made visible at the exact location where the work is being performed. The employee works fully hands-free and remains focused on the task.
The remote guide views the session live via the browser-based dashboard, which is accessible on desktop, tablet, smartphone, and, if desired, also within a VR headset as a large screen. From the dashboard, guidance is managed and visual support is added, while complexity is deliberately kept out of the work environment.
This combination makes guidance demonstrably more effective. Research and practical experience show that visually supported tasks can be performed up to 50% faster and more efficiently. The standalone VR headset functions as a full-fledged work device, with all required processing power, cameras, audio, and network connectivity integrated into a single device.
This makes expertise immediately available on site and aligns remote support with the work process itself, as a scalable part of operations.
Benefits
Hands-free work in the Field
Employees keep both hands free and remain fully focused on the task. No switching between work and technology, but support that moves along with execution.
Visual Guidance
Instructions are pointed out and shown directly in the field of view. This prevents misinterpretation, accelerates decision-making, and makes complex actions immediately understandable.
Scalable Knowledge
Specialized knowledge is no longer tied to location or individual experts. A single expert can support multiple employees and locations simultaneously, without travel or waiting time.
More Sustainable
Reduced travel, more efficient use of people and resources, and faster interventions contribute to lower CO₂ emissions and a more sustainable operation.
Our approach
A dashboard that aligns with your way of working
No organization works the same way. That is why we do not use a fixed dashboard, but configure everything based on your processes, people, and IT environment.
Together, we assess how guidance should function in practice. Which information is needed in the field, which visual support truly adds value, and how this connects to existing systems. From the outset, we take into account integrations with other platforms, potential AI support, and the desired deployment model (cloud or on-premise). Security and control over data are an inherent part of this approach.
The employee in the field works with a calm, simple interface that is fully focused on task execution. Guidance and control take place via the dashboard. This ensures that attention in the field remains on the work, not on the technology.
Based on your use case, we configure Remote Assistance so that it is immediately usable in practice. Not a standard demo, but a solution that fits within your organization and is scalable across locations and teams.
Get in Touch
Schedule a substantive conversation or demo
Curious how XeeXR can help you support your teams remotely in a faster, smarter, and more effective way?
Feel free to get in touch for a conversation or demo, we would be happy to let you experience it.